Customer Service Representative, Cebu

Company Profile:

XMC Inc. is a leading Business Process Outsourcing Agency dedicated to providing exceptional customer service solutions. We aim to connect businesses with their customers seamlessly and efficiently. With a focus on delivering quality support, XMC Inc. ensures customer satisfaction and fosters positive experiences. Our team is committed to providing professional services that meet our clients' needs and expectations.

The Customer Service Representative role at XMC Inc. is a full-time, on-site position based in Cebu. The role involves handling customer inquiries, providing support, resolving issues, and maintaining a positive experience for our clients. This position requires effective communication and a customer-centric approach to ensure client satisfaction and loyalty.

Qualifications

• With or without experience
• Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction
• Understanding of Customer Experience and the ability to manage customer interactions effectively
• Strong interpersonal and communication skills
• Problem-solving abilities and a proactive approach to resolving customer issues
• Ability to work in a team-oriented, on-site environment in Cebu
• Previous experience in customer service or a related field is a plus
• High school diploma or equivalent; further education is advantageous

Recruitment Process:

• Initial Interview
• Final Interview
• Job Offer

If interested, please contact Ms. Crystal | 09059060942 | SEND YOUR CV TO: ****