Customer Service Representative, Cebu

Description

Interact with customers to provide and process information in response to inquiries, concerns, and requests.
Handle customer complaints and provide appropriate solutions while following company procedures.
Maintain a positive and professional attitude towards customers at all times.
Document and escalate customer feedback to management for continuous improvement.
Collaborate with team members to meet and exceed customer satisfaction goals.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 0-2 years of experience in a customer service role preferred
Skills and Competencies: Strong verbal communication skills in English
Skills and Competencies: Excellent problem-solving abilities
Qualities and Traits: Strong work ethic and reliability
Skills and Competencies: Strong people skills and ability to build rapport with customers
Responsibilities and Duties: Familiarity with call center operations is a plus

Highlights

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