Customer Service Representative, Cebu

Comcast is one of the leading telecommunications and media companies in the United States, providing internet, cable television, home phone, and streaming services.

As part of the Comcast Support Team, you will be responsible for delivering high-quality customer service and technical support to subscribers. The role involves assisting customers with billing inquiries, service activation, technical troubleshooting, and product upgrades.

You will play an essential part in ensuring customer satisfaction through effective communication, empathy, and problem-solving.

• Handle inbound customer calls and chats related to Comcast products and services.
• Provide assistance with billing questions, payments, and account verification.
• Troubleshoot issues involving internet, cable television, and home phone services.
• Guide customers through installation and setup procedures.
• Perform basic upselling or offer relevant service upgrades when appropriate.
• Accurately document customer interactions in the companys CRM system.
• Meet performance metrics such as average handling time (AHT), customer satisfaction (CSAT), quality, and attendance.
• Adhere to company policies, security standards, and data protection procedures.

• At least 18 years old.
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Strong English communication skills, both written and verbal.
• Previous customer service or technical support experience is an advantage but not required.
• Amenable to working night shifts, weekends, and holidays.
• Willing to work onsite at the IT Park or designated BPO site.
• Basic knowledge of troubleshooting internet or cable-related issues is preferred.

• Base Pay: 14,500.00
• Rice Allowance: 2,000.00
• Complexity Allowance: 3,500.00
• Total Initial Compensation: 20,000.00 (excluding night differential, overtime pay, and other benefits)
• Performance incentives and monthly bonuses
• HMO coverage (upon regularization or Day 1, depending on account)
• Paid training and career development opportunities

1. Online Application and Initial Screening Submit your application and await a call or message for preliminary assessment.
2. Initial Interview (Virtual) Communication skills and customer service readiness will be evaluated.
3. Online Assessment Includes typing, grammar, and listening tests.
4. Final Interview (Hire-to-Values or Account Validation) Consists of a mock call and behavioral interview.
5. Job Offer (Virtual or Onsite) Successful candidates will receive their offer details.