Call Center Agent, Cebu

Position: Customer Service Representative

Sales and Technical Support Representative

Site: CebEx

We are seeking enthusiastic and customer-focused individuals to join our Troubleshooting/Technical Support team. The successful candidates will provide high-quality support to customers by handling inquiries, resolving technical issues, and promoting Sirius XM services in a professional and engaging manner.

• Handle inbound and outbound customer interactions related to Sirius XM products and services.
• Provide troubleshooting and technical support for service-related issues.
• Accurately identify customer needs and offer appropriate solutions or recommendations.
• Promote and upsell Sirius XM subscription services as part of the customer interaction.
• Ensure customer satisfaction through effective communication and problem resolution.
• Follow established call flow processes and quality standards.
• Participate in training, operations validation, and mock calls to demonstrate readiness for live calls.

• At least a High School Graduate / Senior High School Graduate.
• With a minimum of 2 experience and above.
• Strong verbal and written communication skills (CSVAR: B2 level).
• Typing speed of 2630 WPM.
• Customer service-oriented with good problem-solving skills.
• Willing to work on shifting schedules and in a fast-paced environment.