Call Center Representative, Cebu

Join our dynamic and stable team as a Customer Service Representative at our prime IT Park location in Cebu. We proudly offer a 1-DAY HIRING PROCESS for qualified applicants. This is a critical blended role focusing on both revenue generation (Sales) and comprehensive Technical Support and Troubleshooting. We are seeking motivated, experienced, and highly skilled professionals ready for an immediate career step.

• Account Type: Blended - Sales & Troubleshooting / Technical Support
• Location: IT Park, Cebu
• Start Date: October 2

The successful candidate will be responsible for handling customer interactions that involve:

1. Technical Troubleshooting: Providing accurate, first-call resolution technical assistance to customers regarding product issues, connectivity problems, or service interruptions.
2. Sales and Upgrades: Identifying customer needs through effective questioning and naturally presenting relevant product upgrades or service additions (up-selling/cross-selling) during support interactions.
3. Customer Relationship Management: Maintaining a high level of professionalism, empathy, and active listening to ensure exceptional customer satisfaction.
4. Process Adherence: Following established protocols and utilizing required tools to document interactions, process transactions, and escalate complex issues appropriately.