Call Center Representative, Cebu

Description

Respond to customer inquiries via phone, email, or chat in a professional manner.
Provide accurate information regarding products and services to customers.
Resolve customer complaints efficiently and effectively.
Maintain detailed records of customer interactions and transactions.
Meet performance targets for call handling and customer satisfaction.

Requirements

Educational Qualifications: Diploma in a relevant field or equivalent experience.
Experience Level: 02 years of experience in a call center or customer service role.
Skills and Competencies: Proficiency in English language, strong customer service skills, and familiarity with call center operations.
Qualities and Traits: Excellent communication skills, patience, and a positive attitude.
Working Conditions: Must be able to work in a fast-paced environment and handle multiple calls.

Highlights

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