Customer Service Representative, Cebu

1. Serve as the first point of contact for customer inquiries.
2. Provide accurate information regarding products and services.
3. Resolve customer complaints promptly and efficiently.
4. Maintain a positive, empathetic, and professional attitude.
5. Document interactions and feedback in the CRM system.
6. Collaborate with team members to improve the customer experience.

Requirements:

• Educational Qualifications: A diploma in any field is required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Proficiency in English language, strong customer service orientation, problem-solving abilities, exceptional organizational skills, and effective people skills.
• Working Conditions: Office environment with possible remote work options.
• Qualities and Traits: Strong work ethic, interpersonal skills, and a positive attitude.