Customer Service Representative, Cebu

Description

Friendly and active conversations with customers via live-chat, and email in compliance with company standards
Assist customers/patients with our online sign-up process
Analyze customer complaints and provide appropriate corrective actions/resolutions
Verify IDs and other sensitive patient information of new patients
Maintain HIPAA compliance when advising customers and patients or handling their personal data
Must be knowledgeable of Patient Rights (state variable)
Assist patients with uploading their medical documentation and alerting their appropriate medical provider
Navigate customers through technical issues and flag any repeated issues to Leads or Director
Inform patients on what to expect during their appointments and provide basic education on company services
Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
Assist in any orders by communicating between dispensaries and patients
Assist any affiliate dispensaries with their patient medical requests/changes
Respond to any healthcare providers' requests and patient-related questions
Maintain response times of 45s or less
Maintain a CS rating of 93% or more

Highlights

Safety Tips

If the salary for a position is far above normal, proceed with caution.