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Cyber Security Engineer, Cebu

Cyber Security Engineer, Cebu
Description
  • Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
  • Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
  • Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
  • Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
  • Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
  • Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
  • Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
  • Track and Report KPIs: Monitor and report on key performance indicators (KPIs) related to support activities.


Highlights
  • Company name
    MC1 - Noon Dalton Philippines Inc
  • Job position
    Cyber Security Engineer
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Cyber Security Engineer has been posted in the Consolacion Information Technology category on Locanto.

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