Collections Associate, Cebu City

Objective

Responsible for reducing receivable balances within an assigned portfolio. The results are measured by an over 90-day Gross accounts receivable balance reduction goal. Responsible for managing a high call volume and consistent follow up to collect all due receivables. This position requires the capability to work independently with limited supervision and a strong sense of urgency and aggressiveness to collect balances from customers.

Key Responsibilities

• Prints and distributes customer’s statement of account according to schedule.
• Conducts collection calls to customers to:
• Follow-up and confirm customer payment for collection; including disputed invoices already resolved.
• Confirm payment amount and determine corresponding reference invoices collection assignments to ensure payments are collected accordingly.
• Recognize, analyze and endorse customer disputes.
• Issue appropriate receipt (CR/OR) on payment made thru bank deposits and over the counter.
• Prepares invoice application on CWT’s received along with payment.
• Tags invoices with disputes according to reasons.
• Maintains collection notes to track customer responses and feedbacks.
• Log received customer disputes or issues raised in Incident Management
• Prepares accurate monthly collection forecast.
• Prepares collection letters as per policy
• Schedules and monitor daily field collections.
• Performs other tasks that maybe assigned from time to time in relation to the overall job function and objective/s.