Quality Auditing Analyst, Cebu
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Cebu, Philippines -
Last edited: less than a month ago
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- About the Role:
- We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
- Key Responsibilities:
- Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
- Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
- Provide constructive feedback to agents and assist in coaching sessions.
- Maintain and update QA scorecards and reports.
- Identify training needs and recommend process improvements.
- Collaborate with team leaders and trainers to enhance performance metrics.
- Ensure compliance with company guidelines and regulatory requirements.
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Company nameJobsAvenuePH -
Job positionQuality Auditing Analyst
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Quality Auditing Analyst has been posted in the Cebu City Accounting, Financing & Banking category on Locanto.
Why not check out other ads in this category, such as Fraud Analyst, Cebu, Accountant (CPA), Bulacan or Bring Spark to our US Telco Account - Customer Service | … in Cebu. In total, we have 50 ads in Accounting, Financing & Banking in Cebu City on Locanto classifieds.
You can find the Accounting, Financing & Banking category under Jobs. Want something else? Check out the related categories Recruitment & HR, Labor and Information Technology Cebu City.
Interested in more? Widen your search to view ads in nearby areas of Cebu City. This includes Accounting, Financing & Banking in Lapu-Lapu City, Consolacion and Mandaue. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.
