Front Office Manager, Cebu

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring that all guests receive outstanding service. This role involves managing the front office team, optimizing guest satisfaction, and maintaining efficient and effective front office operations.

Key Responsibilities:

• Supervise front office staff, including receptionists and concierges, ensuring high standards of service.
• Manage front desk operations, including check-in/check-out processes and handling guest inquiries.
• Address and resolve guest complaints and issues promptly and effectively.
• Maintain accurate records of room availability, rates, and bookings.
• Ensure compliance with company policies and procedures.
• Conduct training and development programs for front office staff.
• Collaborate with other departments to enhance the guest experience.
• Monitor and analyze front office performance metrics and implement improvements.