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Workforce Management in Cebu City - Image 1
Workforce Management in Cebu City - Image 1
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Workforce Management, Cebu

Workforce Management, Cebu
Description
  • Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. 
  • Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. 
  • Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. 
  • Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
  • Required to follow the planned data collection, including the types of data and time of data.
  • Automate reports to reduce inefficiencies by designing macros.
Highlights
  • Company name
    Neksjob Philippines
  • Job position
    Workforce Management
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Workforce Management has been posted in the Cebu City BPO & KPO category on Locanto.

If you’re looking for something similar, check out Customer Care Representative, Cebu, Call Center Agent l Earn Up to 18k - Without BPO Experience, Cebu or Virtual Process-Call center agent-Cebu site in Cebu, also posted in BPO & KPO. Right now, there are 43 classified ads in BPO & KPO in Cebu City on Locanto.

You can find the BPO & KPO category under Jobs. Want something else? Check out the related categories Multi Level Marketing, Other Jobs and Sales & Distribution Cebu City.

Interested in more? Widen your search to view ads in nearby areas of Cebu City. This includes BPO & KPO in Mandaue, Minglanilla and Consolacion. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.