L&D Specialist, Cebu

JOB DESCRIPTION

Description of the position: Learning and Development Specialist

GOALS OF THE POSITION: Understand the development needs for our employees, create new and engaging resources to create consistent development opportunities across the Ionos community. Deliver training programs in an effective, efficient, and innovative manner. MAIN RESPONSIBILITIES:

Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.

Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.

Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.

Creates, updates and/or acquires training procedure manuals, guides, and course materials.

Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

Assesses training materials prepared by instructors.

Evaluates program effectiveness through assessments, surveys, and feedback.

Maintains knowledge of the latest trends in training and development.

Prepares and implements training budget; maintains records and reports of expenses.

Performs other related duties as required.

Provide administrative support for career development initiatives, programs and events

Work extensively with tools available to ensure correct reporting and metrics are captured Provide partnership and support to ensure questions and feedback are addressed

Others:

Accepts other responsibilities as maybe assigned by superior according to the need of the Company.

Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.

Administers all assigned functions consistent with and in support to the goal of the company.