Customer Service Representative, Cavite

Position Summary:

The purpose of this position is to assists the Sales and Marketing Personnel in all aspects of the department operation and provide assistance to Clients and/or Customers.

Job Scope:

1. Department Support
2. Customer/ Client Assistance
3. Documentation/ Safe Keeping Department Files

Duties & Responsibilities:

• Gives assistance to clients regarding product orders, request for quotations, delivery schedules and other inquiries in the absence of the Technical Sales Representatives.
• Conducts regular client calls for possible booking.
• Prepare sales quotation for the Technical sales Representative based on the costing of product for presentation to prospective clients.
• Handles the safe keeping of quotations released by Refamed to clients and keeps an update on the result of the biding.
• Receives calls for and in-behalf of the Sales Team.
• Types and Prepares Order Confirmation slip as per booking of clients Thru Technical Sales representatives and clients specifications and instructions.
• Prepares delivery receipts and sales invoices based on the Order Confirmation Slip
• Monitor and Update the Order Confirmation Slip Copy of CSD and TSE
• Prepares Delivery Schedule
• Assists other Customer Service Associate in providing assistance and feedback to Technical Sales Representatives regarding Purchased product status.
• Prepare Order Confirmation Slip, Delivery Receipt and Sales Invoice in the absence of other Customer Service Associate.
• DR/ Sales Invoice monitoring.
• Creates file Monitoring for Undelivered OCS
• Monitor and Create a Sales Update for BU Head
• Submit Weekly Sales Report to SBU Head and TSE, Monthly Sales Report to the OTP, SBU Head and TSE
• Maintains files on the Department.
• Ensures achievement of monthly and annual sales targets of assigned customers. (House Acct)
• Develops, handles, and maintain the business to customers with the purpose of achieving the Companys sales objective through the following activities:

1. Visits clients on a regular basis to cater to their inquiries and concerns
2. Provides technical assistance and product knowledge to customers
3. Follow-up Sales Orders and account receivables to clients on a regular basis
4. Assists the Credit and Collection Department, in collecting and/or setting aged receivables.