Philippines

Customer Service Representative, Pasig

Customer Service Representative, Pasig
Description

We are looking for a Customer Service Representative to work onsite in Metro Manila.


What does a CSR do?

A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints: 


Provide information

  • CSRs provide information about products and services. They may also offer products and services. 

Answer questions

  • CSRs listen to customers' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat. 

Resolve complaints

  • CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits. 

Process requests

  • CSRs take orders, calculate charges, and process billing or payments. They may also handle returns or replacements. 

Maintain customer accounts

  • CSRs review customer accounts and make changes, if necessary. They may also update customer information. 

Maintain records

  • CSRs keep records of customer interactions. They may also process customer accounts and file documents. 
  • Some skills that are useful for customer service representatives include: 
  • Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.
Highlights
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More info about this ad

Customer Service Representative has been posted in the Cainta BPO & KPO category on Locanto.

If you’re looking for something similar, check out E-Commerce Manager, Pasig, Healthcare Customer Service Representative (BPO), Taguig or Event Operations Associate in Taguig, also posted in BPO & KPO. Right now, there are 67 classified ads in BPO & KPO in Cainta on Locanto.

Interested in more? Widen your search to view ads in nearby areas of West Rembo. This includes BPO & KPO in San Juan, Mandaluyong City and Plain View. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.