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Non-Voice Team Leader, Pasig

Non-Voice Team Leader, Pasig
Description
  • Supervise and guide a team of non-voice customer service representatives.
  • Monitor and evaluate team performance to ensure quality service.
  • Handle escalated customer inquiries and resolve issues promptly.
  • Train and develop team members for improved performance.
  • Create and manage schedules to ensure coverage and meet service levels.
  • Analyze performance metrics to identify areas of improvement.
  • Develop and implement strategies to enhance customer satisfaction.
  • Coordinate with other departments to resolve complex issues.


Highlights
  • Company name
    Thoth AI
  • Job position
    Non-Voice Team Leader
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More info about this ad

Non-Voice Team Leader has been posted in the Cainta BPO & KPO category on Locanto.

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