French Technical Support Associate (Customer Service and …, BGC, Taguig City

KINDLY SEND YOUR RESUME DIRECTLY TO:​ KINDLY SEND YOUR RESUME DIRECTLY TO:​ KINDLY SEND YOUR RESUME DIRECTLY TO:​ KINDLY SEND YOUR RESUME DIRECTLY TO:​ ​Company Profile: This company is Pharmaceutical Manufacturers that develops and sells healthcare products and diagnostic system tests. They have more than hundred thousand plus employees to serve worldwide to give lasting impact on health. Position: French Technical Support Associate Industry: Pharmaceutical Location: BGC, Taguig City Salary: Php 120,000 Max Schedule: Midshift Work Setup: Max of 1 day of WFH per week upon regularization; full onsite during 1st 6 months BENEFITS: Free Visa Processing HMO Sick Leave Vacation Leave Life Insurance Employee Stock Purchase Plan Discount on purchase of company products Other benefits will be discussed duringthe job offer JOB REQUIREMENTS: Bachelors Degree Holder in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline. Experience working in a medical/clinical environment or in customer facing support roles in an associated industry and being capable of providing excellent customer experience with challenging technical complaints. Demonstrates an advanced understanding of the principles of good Technical writing. Demonstrates the application of advanced problem-solving methodologies, is detail-oriented,a critical-thinker, and experienced at investigating and resolving complex issues Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook Willing to work in Taguig City JOB RESPONSIBILITIES: Receive inbound Customer calls and email communications and address in a professional and friendly manner. Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to resolve. Documenting complaints and inquiries using the appropriate guidelines and procedures to ensureaccuracy of the records. Support customers in different market time zones as required for the position. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience. Other duties as assigned Recruitment Process: Resume Screening Initial Interview Language Assessment Onsite Exam Hiring Manager ( Face to face Interview with the team) Job Offer HOW TO APPLY: KINDLY SEND YOUR RESUME DIRECTLY TO: Contact us for more inquiries: Look for: Ms. Myka ???? Mobile: (+ 63) 917-638-1992 | (+63) 917-638-1962 ???? Viber: (+63) 917-638-1962 ???? Skype: jkrecruit Visit our Facebook Account for more job openings and updates! Facebook and Messenger: Hera Gono Facebook Page: French Job Openings in the Philippines - Facebook Group: French Bilingual Opportunities (Philippines) - Facebook Page: J-K Network European and Latin American Job Openings PH - Linkedin: / Tiktok: Subscribe to our official YouTube channel: Do you know someone? Refer your friend and well give you a Referral Bonus once they get their dream job through us! Want toknow the right job for you? Talk to us. Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!