Operations Manager, Taguig

As the Operations Manager, you will be responsible for overseeing the daily operations of the store, managing a team of spa professionals, and maintaining the highest standards of guest satisfaction. You will develop services, ensure compliance with health and safety regulations, and contribute to the spas overall wellness offerings.

Lead and manage the day-to-day operations of the spa, including manpower scheduling, supplies inventory, and guest services to ensure smooth and efficient customer management.

Implement and enforce spa policies to ensure high-quality customer care and safety.

Maintain a welcoming atmosphere and overall aesthetics of the spa.

Supervise and motivate a team of spa therapists, ensuring high performance and excellent customer service.

Oversee the development of spa programs, events and promotional offers to drive customer experience and loyalty; and attract new clients.

Maintain spa equipment, ensuring all facilities meet health and safety standards.

Monitor spa financial performance, including budgets, sales targets, and control expenses.

Handle guest inquiries, feedback, and complaints professionally and resolve issues in timely manner.

Hiring, coaching, disciplining, and terminating employment of the staff.

Conduct performance evaluations and provide feedback to employees to enhance their performance.

Facilitate training sessions to keep the staff updated on customer management, and customer service.

Other duties necessary for the SPA that may be assigned from time to time