Client Support Specialist, Taguig

Assisting clients on their Australia visa applications 

Communicating and consulting clients on their eligibility for Australia visa programs 

Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs 

Monitoring and communicating the progress of clients application status and ensuring all documents are valid and/or updated 

Respond to client queries promptly during the application process 

Taking ownership of clients applications from initiation to visa outcome 

Submission of clients applications with accurate and complete information and  documentation in a timely manner 

Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs 

Be the subject matter expert in Australia visa programs 

Continuous research on Australia migration policies and assessing the impact to the company and clients 

Maintaining the companys data library for seamless retrieval and reference to client files 

Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the companys service standards