Customer Service Supervisor, Pasig

Effectively supervise the performance of Team Leader, Customer Service Representatives and Salesforce Specialist. 

Ensures that all Customer Service Representatives and Salesforce Specialist are assessed and all training needs are cascaded within established guidelines.

Provides orientation to subordinates on project revisions and/or new accounts. 

Ensures that all client requests, queries, and complaints are being addressed and/or resolved regularly including feedback. 

Act as 2nd level of escalation for client issues. 

Investigates and resolves customers problems, which may be complex or long-standing problems that have been passed on the Customer Service Representatives. 

Ensures the quality of all Customer Service Representatives and Salesforce Specialist when interacting with customers and ensures their availability to meet the needs and expectations of the customers. 

Monitor and ensures accuracy of reports generated by all Customer Service Representatives and Salesforce Specialist before submission. 

Prepares reports on a regular basis for submission to immediate superior. 

Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Supervisor as may be formally and officially defined by the immediate superior or by the executive management.