Concierge/Front Desk Associate, Taguig

• Complying with the establishments regulations and good practices to ensure customer satisfaction;
• Maintain a positive workplace ambiance
• Align with The Globe Way culture;
• Catering to the guests needs by anticipating and answering their requests in a timely manner;
• Handling outgoing and incoming correspondence in an accurate and timely manner.
• Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
• Ensures guests/customers query or concern reaches the appropriate party within the day.

Communicating with the guest / Service Orientation:

• Being the liaison between the guest and the site premise;
• Responding to the guests questions and inquiries; and
• Ensuring all information provided to the guest is current and accurate;
• Warmth and sincere greetings, personalized if possible
• Consistent phone confirmation of guests or visitors identification (ID);
• Consistent capturing and storing of visitors guests profile
• Prompt confirmation of the meeting or visit with the host employee;
• Issuance of guest badge for the confirmed and valid meeting or visit;
• Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiency in handling customer complaints to avoid escalation;
• Consistently implement the existing building access house rules in coordination with the monthly reports;
• 100%t utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
• Identify and process legitimate visitors or guests for official meetings;
• Identify and process reception desk transactions that need to de diverted to the official;
• Identify and process special material receiving transactions such as senior leadership teams and local government;
• Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
• Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.