Customer Service Representative, Makati

Description

Provide technical support to customers via phone, email, and chat
Assist customers with product setup, troubleshooting, and ongoing support
Document and track customer interactions and issues in the CRM system
Develop and maintain strong customer relationships to enhance satisfaction
Collaborate with technical teams to resolve escalated issues and improve service quality

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years
Skills and Competencies: Strong customer service skills, familiarity with Customer Relationship Management (CRM) software, excellent communication skills in English
Qualities and Traits: Patience, problem-solving mindset, and a willingness to learn
Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple customer inquiries simultaneously

Highlights

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