Customer Service Representative, Makati

Description

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide exceptional customer service by addressing issues and ensuring customer satisfaction.
Document and maintain accurate customer records and interactions.
Assist in troubleshooting technical issues and guide customers through solutions.
Collaborate with team members to improve service delivery and resolve escalated concerns.
Automotive Campaign - Escalation
Minimum of 3 yrs in customer complaint management (Escalation)
Shifting schedule - predominantly dayshift

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 13 years in customer service or related field.
Skills and Competencies: Strong English language proficiency.
Skills and Competencies: Excellent customer service skills.
Skills and Competencies: Technical aptitude with the ability to troubleshoot issues.
Skills and Competencies: Strong interpersonal and communication skills.
Qualities and Traits: Empathetic and patient approach to customer interactions.

Highlights

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