Customer Service Representative, Makati

Customer Service Representative (Voice Account)

As a Customer Service Representative, you will be responsible for handling customer inquiries and concerns over the phone. You will provide accurate information, resolve issues in a timely manner, and deliver excellent customer service while meeting company standards and performance goals.

Key Responsibilities:

Answer incoming customer calls professionally and courteously

Assist customers with inquiries, requests, and concerns

Provide accurate information about products, services, and accounts

Resolve customer issues or escalate them when necessary

Document customer interactions accurately in the system

Maintain quality standards and meet performance metrics

Follow company policies and procedures at all times

Work Setup:

100% Onsite Makati

Shifting Schedules