Customer Service Representative, Makati

Description

Assist customers via phone, email, and chat to resolve inquiries and issues.
Provide information about products and services to enhance customer satisfaction.
Process orders and track shipments to ensure timely delivery.
Maintain customer records and document interactions accurately.
Work collaboratively with team members to improve service processes.

Requirements

Educational Qualifications: High School diploma or equivalent.
Experience Level: Entry-level; no prior experience required.
Skills and Competencies: Strong communication and interpersonal skills.
Qualities and Traits: Patient, empathetic, and customer-oriented.
Responsibilities and Duties: Ability to multitask and handle a variety of customer interactions.
Working Conditions: Fast-paced environment with the ability to manage high call volumes.

Highlights

Safety Tips

Be careful with commission-based ’work-from-home’ positions that offer an unrealistically high income.