Customer Service Representative, Makati

Description

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product selections, order processing, and issue resolution.
Maintain accurate records of customer interactions and transactions.
Provide feedback to management on recurring issues and customer suggestions.
Actively participate in team meetings and training sessions to improve service levels.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 02 years in customer service or related field.
Skills and Competencies: Strong communication skills and problem-solving abilities.
Responsibilities and Duties: Ability to handle multiple customer inquiries simultaneously.
Qualities and Traits: Patience, empathy, and a positive attitude towards customer interactions.
Working Conditions: Ability to work in a fast-paced environment with flexibility in shifts.

Highlights

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