Customer Service Representative, Makati

Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

• Primarily Non-Voice: 90% of tasks involve Chat and Email support
• Virtual Process: From application to onboarding
• Easy Account: Simplified workflows designed for efficiency and high success rates
• Compensation: Competitive base salary, night shift differential, and performance incentives

• Manage and resolve customer inquiries via digital messaging channels
• Provide accurate product information and troubleshoot account issues
• Document customer interactions clearly and concisely in the system
• Maintain high satisfaction ratings through professional written correspondence

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate
• Communication: Strong written English skills with a focus on grammar and clarity
• Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM
• Flexibility: Willingness to work in shifting schedules, including nights and weekends
• Experience: Previous BPO experience is welcomed but not mandatory