Call Center Agent (FOR BEGINNERS), Makati

A Customer Service Representative assists customers by answering questions, resolving concerns, and providing information about products or services. This role focuses on communication, problem-solving, and creating a positive customer experience.

Responsibilities

• Answer customer inquiries through phone, email, chat, or in person
• Assist customers with orders, payments, and account concerns
• Resolve complaints professionally and efficiently
• Provide accurate information about products and services
• Record customer interactions and update company systems
• Escalate complex issues to supervisors when necessary
• Maintain a friendly and professional attitude

Requirements

• High school diploma or equivalent
• Good communication and listening skills
• Basic computer knowledge
• Willingness to learn and work with a team
• Patience and problem-solving ability
• No experience required for beginner roles (training is usually provided)