Customer Service Representative, Makati

Description

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Provide product and service information to customers, assisting them with their purchasing decisions.
Work collaboratively with team members to improve overall customer satisfaction and service efficiency.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 1-3 years experience in customer service or related field.
Skills and Competencies: Strong communication skills, both verbal and written.
Skills and Competencies: Excellent problem-solving abilities and attention to detail.
Qualities and Traits: Empathetic, patient, and a good listener.
Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Working Conditions: Must be comfortable working flexible hours including weekends and holidays.

Highlights

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