Customer Experience Staff, Makati

The Customer Experience Staff is responsible for assisting customers, addressing inquiries, and ensuring a positive overall experience.

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products and services
• Assist customers with concerns, complaints, and requests
• Maintain a professional and friendly attitude when dealing with customers
• Document customer interactions and update records in the system
• Escalate complex issues to supervisors when necessary
• Follow company policies and service standards
• Help improve customer satisfaction by providing timely and effective support

• Bachelors degree in any field (Fresh graduates are welcome to apply)
• Good communication skills (verbal and written)
• Customer-focused and willing to help others
• Basic computer skills (MS Office, email, etc.)
• Willing to be trained and adaptable to new systems
• Positive attitude and strong work ethic