Virtual / Voice & Non Voice Customer Service Representative, Makati

Description

Provide exceptional customer service through voice and non-voice communication channels.
Assist customers with inquiries, complaints, and product information.
Resolve issues efficiently while maintaining a professional demeanor.
Document customer interactions accurately for records and follow-ups.
Collaborate with team members to improve service and resolve conflicts.

Requirements

Educational Qualifications: High school diploma or equivalent preferred
Experience Level: Entry-level position; no prior experience required
Skills and Competencies: Strong communication skills in English
Skills and Competencies: Proficient in customer service principles and practices
Qualities and Traits: Empathetic and patient with a customer-first mindset
Working Conditions: Ability to work flexible hours, including weekends and holidays

Highlights

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