Online Customer Service Representative, Makati

Description

Provide exceptional customer service through various communication channels including chat, email, and phone.
Assist customers with inquiries, issues, and feedback related to products and services.
Maintain a thorough understanding of company products to effectively support customer needs.
Document customer interactions and resolutions in the service management system.
Collaborate with team members to improve service processes and customer satisfaction.

Requirements

Educational Qualifications: High School diploma or equivalent.
Experience Level: Entry-level (02 years).
Skills and Competencies: Strong English language proficiency, both written and verbal.
Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
Responsibilities and Duties: Ability to handle customer inquiries and resolve issues efficiently.
Working Conditions: Flexible scheduling, including potential evening and weekend shifts.

Highlights

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