Branch Officer In-Charge, Makati

Description

Client Relationship and Service Operations

Manage and oversee client inquiries received through Facebook and other digital communication channels, ensuring prompt, professional, and solution-oriented responses.
Prepare comprehensive service proposals, quotations, and service recommendations for B2C clients, including EZY and Housemaid service accounts.
Coordinate and supervise booking schedules for housekeeping and cleaning services to ensure operational efficiency and client satisfaction.
Develop and optimize daily operational schedules, including cleaner assignments, transportation routing, and service deployment plans.
Prepare and monitor job orders for scheduled services while coordinating closely with operations teams to ensure timely and accurate execution.
Conduct ocular inspections and on-site client visits to assess service quality, operational compliance, and customer satisfaction standards.

Administrative Operations and Reporting

Monitor and update client payment postings, receivables, and billing records based on cleaner payment reports and financial documentation.
Maintain and manage an organized and updated database of existing and prospective B2C clients for EZY and Housemaid services.
Oversee inventory management of housekeeping materials, cleaning supplies, equipment, and operational assets to ensure sufficient stock availability.
Facilitate the issuance and tracking of uniforms, tools, and equipment for newly hired housekeeping personnel.
Ensure proper documentation management, record security, and confidentiality of company files, contracts, and operational reports.
Coordinate internal meetings, prepare administrative memoranda, and ensure timely dissemination of company announcements and operational updates.

Housekeeping Operations and Training

Lead and facilitate housekeeping training programs to maintain service excellence, operational consistency, and compliance with company standards.
Conduct initial interviews, onboarding discussions, and contract orientations for new cleaners and housekeeping personnel.
Supervise and ensure proper housekeeping, sanitation, and cleanliness standards across office premises and client locations.

Client Relations and Service Excellence

Handle and resolve client concerns, escalations, and service-related complaints in a professional and customer-focused manner.
Collaborate with the marketing and operations teams regarding client engagement initiatives, promotional activities, and service improvement strategies.
Build and maintain strong client relationships to support customer retention and overall service satisfaction.

Operational and Administrative Support

Operate and oversee the proper use of office equipment and administrative resources as necessary.
Monitor office and operational supply requirements and coordinate replenishment requests with the head office to maintain uninterrupted operations.
Support management in implementing operational improvements, process enhancements, and other assigned business initiatives.
Perform additional administrative, operational, and supervisory responsibilities as assigned by management.

Highlights

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