Customer Service Representative, Makati

Job Responsibilities

Handle customer inquiries through phone, chat, or email in a professional manner

Provide accurate information regarding products, services, and customer concerns

Resolve customer issues efficiently while maintaining high customer satisfaction

Maintain proper documentation of customer interactions and transactions

Follow company policies, procedures, and account guidelines

Meet performance metrics such as attendance, quality, and productivity targets

Work collaboratively with team members and supervisors to achieve account goals

Qualifications

SHS Graduate with or without BPO experience

Undergraduate (Old Curriculum) with at least 6 months BPO experience

Must have good English communication skills

Willing to work onsite and on shifting schedules

Basic computer navigation skills required

Customer service-oriented and able to multitask efficiently