Japanese Client Support Agent (JLPT N1-N3), Makati

COMPANY PROFILE: They provide services as a one-stop solution for their clients promptly and reliably in implementing their business in the Philippines. 

Position: Japanese Client Support Agent

Company Industry: BPO Company

Work Location: Makati City

Salary: Php 60,000 - Php 70,000 (Negotiable)

Work Schedule: 9:00am - 6:00pm (subject to change as needed by management)

Work Set-up: Work Onsite

BENEFITS:

• HMO
• 13TH MONTH PAY
• Perfect Attendance Incentive
• No Tardiness Incentive
• Loyalty Incentive Leaves
• Annual Conversion of Unused Vacation Leaves
• Marriage Leave
• Mandatory Maternity Leave
• Conversion of Vacation Leaves (SL & VL)
• Government Mandated Benefits

QUALIFICATIONS:

• JLPT N1 to N3 Passer or Level.
• Experience in Marketing, Sales, or a related client-facing field. 
• Oral and written communication skills in both English and Japanese, including the ability to draft formal reports, proposals, and procedures.
• Professional discretion and tact when handling sensitive information.
• Demonstrated ability to multitask and remain flexible in a fast-paced environment.
• Strong communication and follow-up skills.
• Analytical mindset and creative problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and overall intermediate computer skills.
• Willing to relocate (for candidates outside Metro Manila).
• Willing to work onsite.

RESPONSIBILITIES:

• Support communication and coordination with global IBs, traders, and partners.
• Assist in onboarding and ongoing support of partner relationships.
• Manage routine inquiries and follow-up actions promptly under management supervision. 
• Coordinate operational logistics, including partnership terms, promotional campaigns, and contract conditions. 
• Provide precise JapaneseEnglish translation and interpretation for both internal and external stakeholders as required. 
• Bridge communication gaps by ensuring management decisions and strategic clarifications are accurately conveyed to partners. 
• Assist in resolving minor communication gaps related to language or cultural differences.
• Uphold strict confidentiality when handling sensitive corporate information and partner data. 

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Hiring Manager Interview
• Final Interview
• Job Offer

Look for Ms. Chiya