Concierge Specialist, Makati

We are URGENTLY HIRING for Concierge Specialist position

JOB QUALIFICATIONS:

• Bachelor's Degree holder in Hotel and Restaurant Management, Tourism, Mass Communications, and a similar course
• Personable and projects a professional image
• Experience abroad in hospitality industry is an advantage
• With frontline experience in a hotel or high-end residential building
• Preferably with frontline experience especially in complaint handling
• Excellent in English (verbal and written)
• Mature, highly trainable, well-mannered
• Excellent communication and interpersonal skills
• Preferably FEMALE applicants
• Willing to be assigned at High- end Residential Building at Makati City.

JOB DESCRIPTIONS:

• Assist the Unit Owner/Resident on an efficient and timely manner
• Answers the telephone and email inquiries pertaining to Social Hall Rates, Reservation,
• Community Activities, Property Amenities and other common knowledge.Assists and screen Owner/Residents visitors and/or contractor.Screen and process inside and outside pick up of items and parcels received for both owner/residents and Admin staff.
• Screen and assist food deliveries for both unit owner/resident and Admin staff.
• Process sending and recording of unit owner/Residents utility bill.
• Efficient and timely scheduling of Service Request for all maintenance concerns.
• Efficient and timely scheduling of Pest Control and FDAS.
• Act with a sense of urgency in cases of emergency, calamities and other unforeseen events.
• Works together with Security concerning unit violation, parking and other Security concerns.
• Act as Receptionist during Saturday Activity (Zumba/Yogalates)
• Act as Receptionist, Usher, and Host during Community events on as needed basis
• Make Incident Report on as needed basis.
• Proper dissemination of information of residents thru verbal, text, email communication
• Updating information board (Bulletin, Elevator, LCD)
• Smile and greet the customers depending on the time of the day
• Ensures consistency in delivering and providing excellent customer service