Heathcare Account Associate, Makati

Onsite Interview | 1-Day Hiring Process | Same-Day Job Offer

Job Description

We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer-first mindset.

Key Responsibilities:

Handle inbound healthcare-related inquiries via phone, chat, or email

Assist with benefit explanations, eligibility verification, and claims status

Provide accurate and compliant information while following healthcare policies

Document customer interactions accurately in the system

Escalate complex or sensitive concerns when necessary

Meet quality, productivity, and customer satisfaction standards

Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Full paid healthcare account and compliance training provided

What to expect:

Detail-oriented and compliance-driven environment

Opportunity to support meaningful healthcare services

Requirements:

High School or Senior High School Graduate (College level or graduate is a plus)

Good English communication skills

Strong attention to detail and customer service skills

Basic computer knowledge and multitasking ability

Willing to work onsite in Metro Manila

Amenable to shifting schedules