Customer Service Representative Hiring in Manila & Cebu, Makati

Description

Provide exceptional service and support to customers via phone, email, and chat.
Address customer inquiries and resolve issues in a timely manner.
Maintain accurate records of customer interactions and transactions.
Assist in the development of customer service policies and procedures.
Collaborate with team members to enhance customer satisfaction and improve processes.

Requirements

Educational Qualifications: Diploma or equivalent experience in a related field
Experience Level: 1-3 years of experience in customer service or support
Skills and Competencies: Excellent communication skills, both verbal and written
Skills and Competencies: Strong problem-solving abilities and empathy
Qualities and Traits: Ability to work in a fast-paced environment and stay calm under pressure
Working Conditions: Willingness to work flexible hours including evenings and weekends

Highlights

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