Technical Support Engineer, Makati

• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Provide technical support through various channels including phone, email, and chat.
• Assist in the installation, configuration, and maintenance of server and storage systems.
• Conduct training sessions and technical presentations for clients and internal teams.
• Document support processes and maintain records of customer interactions and technical issues.

Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or related field.

Experience Level: 02 years of relevant experience in technical support or IT roles.

Skills and Competencies: Proficiency in Windows Server OS, Linux, and virtualization technologies such as VMware, HyperV, Redhat Virtualization, Sangfor, Huawei DCS,etc.

Skills and Competencies: Strong knowledge of network management and server/storage management principles.

Qualities and Traits: Excellent communication and technical presentation skills.

Responsibilities and Duties: Ability to work on multiple projects simultaneously and adapt to changing priorities.