Operations Officer, Makati

Description

Key Responsibilities:

Continuously review and improve operational processes to enhance productivity, quality, and customer satisfaction. Identify bottlenecks, inefficiencies.
Provide guidance to the operations team, ensuring that all activities are carried out efficiently and effectively.
Identify and mitigate operational risks and ensure compliance with relevant regulations and industry standards.
Support training initiatives to enhance team skills and ensure consistent application of operational procedures.
To conduct Facility Maintenance, Inventories, Merchandise Monitoring
Review spreadsheets for accuracy.
Ensure that branches are following established processes.
Manage and coordinate daily operations across multiple locations to ensure optimal performance and adherence to company policies.
Monitor key performance indicators (KPIs) and implement strategies to improve productivity, quality, and customer service.
Engage with customers to address concerns, gather feedback, and enhance the overall customer experience.

Minimum Qualifications

Graduate of any Bachelors Degree or any related area

With 1 to 2 years of working experience in related fields

Knowledge of packaging processes, organizational skills, quality control, team management, problem-solving skills,

Knowledge of safety procedures, written and oral communication skills, sharp attention to detail.

Company Initiated Benefits(upon regularization and in accordance with company policy)

Entitlement for Paid Time Off (PTO) known as Leave Credits

Entitlement for HMO Benefit

Eligible for National University SM Employee 20% Discount

Eligible for SM Savings and Loan Association, Inc. (SLA)

Eligible for SM E- Card