Call Center Agent, Makati

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving concerns, and providing accurate information about products and services while ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Process orders, transactions, and account updates accurately
• Meet performance targets such as quality, productivity, and sales goals
• Maintain customer records by updating account information
• Follow company policies and procedures at all times

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With at least 6 months of sales experience (required)
• Willing to work onsite
• Good communication and interpersonal skills
• Basic computer knowledge
• Ability to work in a fast-paced environment
• Preferred Skills:
• Strong problem-solving skills
• Ability to handle objections and upsell when necessary
• Team player with a positive attitude