NOC Lead, Makati

Leads and oversees 24/7 Network Operations Center (NOC) activities to ensure continuous service availability, efficient incident response, and strict SLA compliance. Manages end-to-end alarm monitoring, ticket governance, escalation handling, and restoration coordination with internal teams and external partners. Drives performance reporting, uptime monitoring, and analytics through dashboards and trend analysis to identify risks, recurring issues, and improvement opportunities. Oversees SLA compliance and liquidated damages reconciliation by validating downtime data, resolving discrepancies, and maintaining audit-ready documentation. Provides operational insights to leadership and customers while coaching team members to maintain high performance, consistent execution, and reliable service delivery.

Education & Experience

Bachelors degree in Electrical/Electronics Engineering or related field

At least 5 years of experience in telecommunications, tower operations, or NOC operations

Experience in performance analytics, SLA governance, and incident management

Leadership or shift lead experience preferred

Background in uptime reporting and LD reconciliation is an advantage

Skills & Knowledge

Strong understanding of telecommunications network and tower operations

Knowledge of power systems (genset, rectifier, batteries, ATS, mains)

Proficiency in monitoring and ticketing tools

Advanced reporting skills (Excel; Power BI preferred)

Strong analytical and problem-solving skills

Excellent communication, leadership, and stakeholder management abilities