Branch Manager (Healthcare / Clinic), Makati

The Branch Manager is responsible for overseeing the overall operations, administration, clinical quality, sales performance, and regulatory compliance of the branch. The role ensures operational efficiency, high-quality patient care, excellent patient experience, and sustainable business growth while maintaining compliance with healthcare regulations.

• Oversee overall branch operations, administration, and sales performance
• Ensure efficient clinic workflows, patient flow, and service delivery
• Develop, implement, and enforce Standard Operating Procedures (SOPs)
• Monitor key performance indicators (KPIs) such as census, wait time, revenue, and costs
• Manage manpower planning, staff scheduling, and resource allocation
• Supervise inventory, supplies, equipment, and facility utilization
• Ensure compliance with DOH, LGU, DOLE, and other regulatory requirements
• Maintain accreditation, licenses, and permits of the branch
• Ensure adherence to clinical protocols and patient safety standards
• Monitor patient satisfaction and resolve complaints promptly
• Lead recruitment, onboarding, training, and performance management of staff
• Drive sales performance, up-selling initiatives, and revenue growth
• Manage branch budget, expenses, billing, and collections
• Implement cost-control and efficiency improvement initiatives
• Oversee use, maintenance, and data security of EHR / clinic systems
• Ensure preventive maintenance of facilities and medical equipment
• Prepare and present operational, financial, and performance reports to Management
• Lead daily huddles, team meetings, and performance reviews
• Perform other operational and administrative duties as assigned

• Bachelors degree in Business Administration, Healthcare Management, or related field
• At least 5 years of experience in clinic, hospital, or healthcare operations management
• Proven leadership experience managing clinical and administrative teams
• Strong knowledge of healthcare operations, patient flow, and clinic administration
• Experience handling DOH, LGU, DOLE compliance, audits, and accreditation
• Strong financial acumen including budgeting, revenue monitoring, and cost control
• Sales-oriented mindset with experience in healthcare or service-based sales
• Proficient in clinic management systems, EHR, and MS Office applications
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, leadership, and stakeholder management skills
• Highly organized, detail-oriented, and results-driven
• Able to work in a fast-paced, patient-focused environment