Travel Operations - Reservations, Makati

In this position, you will hold the position of "General Travel Staff" and be placed under the MIKI Operations/Reservations Team. The team handles daily inquiries from travel agency partners via email and calls. The role focuses on resolving booking-related issues such as amendments, cancellations, complaints, and special requests, as well as addressing hotel concerns including rate discrepancies, stop-sale issues, occupancy problems, and relocations, while identifying root causes to prevent recurrence.

Office Location:2251 IT Hub, Chino Roces Avenue, Makati City

Qualifications:

• At least 1 year of experience in the travel industry or hospitality management, including hotel reservations
• Knowledge of booking systems
• Fresh graduates with a strong scholastic record and a Bachelors degree in Tourism, Hospitality, or related fields are welcome to apply
• Knowledge of GDS systems (e.g., Amadeus, Sabre) is an advantage
• Computer literate, with proficiency in MS Office and Google Workspace
• Strong English communication skills, both written and verbal
• Flexible with work schedules and willing to work onsite in Makati

Key Duties and Responsibilities:

• Communicating with our international network via email and calls
• Be able to communicate with client/s via emails, chat, and calls
• Data encoding
• Online Reservation Management
• Process bookings via email
• Monitor bookings schedules
• Invoice processing
• Virtual card payments process

Benefits:

• Hybrid Setup upon Regularization (3 days onsite, 2 days WFH)
• HMO Coverage
• Life Insurance
• Skill Allowances
• Punctuality Incentives
• Night Shift Allowance for Night Shift Employees
• Yearly Performance-Based Increase
• Monthly Celebrations
• Quarterly Engagement Activities

Recruitment Process:

1. Online Examination
2. Final Interview with Hiring Manager/MIKI Manager

SALARY PACKAGE

• On probation rate: starts at Php 19,000
• Once regularized: Php 21,000 - Php 23,000