Philippines

Management Trainee, Makati

Management Trainee, Makati
Description
1. Team Supervision and Leadership
  • Oversee the cafe or outlet staff during the assigned shift (servers, bartenders, kitchen staff, etc.).
  • Assign duties and stations to staff according to shift needs.
  • Motivate and guide staff to maintain high morale and service standards.
  • Train new staff or provide on-the-job guidance.
  • Handle minor conflicts or issues among team members.

2. Customer Service Management
  • Ensure that customers receive prompt, courteous, and high-quality service.
  • Address customer complaints or concerns professionally and promptly.
  • Monitor dining areas to ensure cleanliness, organization, and readiness.
  • Ensure guest satisfaction by checking in with tables when appropriate.

3. Operational Oversight
  • Coordinate with the kitchen, bar, and other departments for smooth workflow.
  • Monitor stock levels, replenishment needs, and proper handling of food & beverages.
  • Ensure that opening, closing, and shift handover procedures are properly followed.
  • Enforce compliance with company policies, health & safety standards, and sanitation protocols.

4. Administrative Duties
  • Prepare and submit shift reports (sales, staff performance, incidents, etc.).
  • Track attendance, punctuality, and staff performance during the shift.
  • Assist management with scheduling, inventory counts, and ordering as needed.

5. Quality Control
  • Ensure all food and beverages meet company standards before service.
  • Monitor portion sizes, presentation, and beverage quality.
  • Conduct regular checks to maintain cleanliness and hygiene standards.

6. Problem-Solving and Decision-Making
  • Handle unexpected situations such as staff shortages, equipment failures, or customer issues.
  • Make on-the-spot decisions to ensure service is not disrupted.


Highlights
Safety Tips
Be careful with commission-based ’work-from-home’ positions that offer an unrealistically high income.
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More info about this ad

Management Trainee has been posted in the Bel-Air Internships category on Locanto.

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