IT Specialist, Makati

JOB SUMMARY

Under the supervision of the IT Infra Unit Head, the IT Specialist is responsible for the day-to-day administration, support and delivery of maximum uptime and performance of all hardware and business applications.

DUTIES AND RESPONSIBILITIES

1. Manage all procedures related to the identification, prioritization, and resolution of end user problems, issues, and requests.
2. Ensure the continuous operation of the systems supported by the Data Center.
3. Review batch reports and MIS to ensure full cycle and completeness of the End of the Day (EOD) Batch.
4. supervise and assist in helpdesk functions.
5. Design, implement and maintain disaster recovery processes and continuity of business (COB) procedures for re-establishing servers, databases, operating systems and business applications in the event of a disruption, both minor and catastrophic.
6. Ensure complete cycles of back-up as designed for recovery and future references and maintenance and safekeeping of data back-up to the COB site.
7. Investigate and analyze hardware and software irregularities before escalation to vendors and service providers.
8. Oversee version upgrade and system enhancements and enforce change management procedures.
9. Diagnose, repair and/or recommend actions for hardware and software troubleshooting and maintenance.
10. Inventory management of software licenses, software, hardware, and IT supplies.
11. Maintain and monitor security solutions: anti-virus, firewall, anti-spam, intrusion detection, and prevention.
12. Ensure the stability and integrity of internal voice, data, video, wireless, and virtual network infrastructure.
13. Monitor, maintain, and perform tuning of production databases ensuring high levels of data availability.
14. Perform other job-related duties as assigned.

CRITICAL SKILLS:

• Report Writing (Written Communication Skills)
• Hardware Troubleshooting and Maintenance
• Proficiency in MS Office Utilities
• Proficiency in system administration
• Ability to handle multiple tasks concurrently

EDUCATIONAL REQUIREMENT

Bachelor's degree in IT-related course (such as: Computer Science / Engineering)

WORK EXPERIENCE REQUIRED:

• Knowledge in all aspects of data center operations
• Experienced in implementing and support of business applications
• Knowledgeable in change management
• Knowledge of data center, network, and telecommunication operations

CRITICAL SUCCESS FACTORS:

• Teamwork - Able to maintain good / positive relations with colleague gaining their trust and confidence
• Customer Satisfaction - Able to maintain good / positive relations with software vendors, auditors, and other external contracts gaining their trust and confidence
• Problem Solving - Be able to relate and understand TFSPH business and operations, as well as other institutions' operations to be able to recommend, review, and implement best practice procedure
• Communication - Must be able to convince TFSPH personnel of importance of accuracy and timeliness of system changes and implementation relating the costs and difficulties involved
• Leadership / Initiative - Be able to lead other departments in accomplishing reports in a timely and accurate manner)
• Business Insight - Possess good lateral thinking and overall knowledge of IT, treasury, sales, operations, accounting and human resource to readily identify how new practices can be implemented.
• Other factors - Able to maintain confidentiality of IT transactions at all times