Customer Service Agent - Logistics, Makati

Description

Supervise daily operations of the customer service team to ensure efficiency and quality.
Train, mentor, and develop customer service representatives to enhance their skills and performance.
Handle escalated customer inquiries and resolve complex issues in a timely manner.
Coordinate with the logistics team to ensure timely delivery and customer satisfaction.
Analyze customer feedback and implement improvements to enhance service quality.

Requirements

Educational Qualifications: Bachelors degree in a relevant field such as Business Administration or Logistics.
Experience Level: 13 years of experience in customer service or a supervisory role.
Skills and Competencies: Proficient in PEZA regulations and logistics operations.
Responsibilities and Duties: Ability to develop and implement customer service policies and procedures.
Qualities and Traits: Strong leadership skills, problem-solving abilities, and excellent communication skills.
Working Conditions: Fast-paced office environment with occasional evening or weekend hours required based on business needs.

Highlights

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