Customer Service Assistant (Non BPO), Makati

• Prepares clinic facilities and equipment before operations.
• Resolves operational issues promptly with concerned units.
• Monitors patient flow and recommends process improvements.
• Coordinates rush and endorsed patients for timely processing.
• Analyzes and reports patient survey results to management.
• Acts as triage officer and escalates concerns when needed.
• Ensures all endorsed patients are tracked and received.
• Handles patient inquiries and concerns, coordinating resolutions.

Qualifications:

• Any 4 or 2 years related degree course
• Good interpersonal skills, problem solving skills and resolving conflict
• Self starter, multi-tasking and can work under pressure and tight schedule
• Quality focus and analyzing information
• Very good communication skills and documentation