Travel Consultant, Makati

We are seeking a highly experienced and detail-oriented Travel Consultant to join our team. The ideal candidate will have extensive experience in a similar role and possess a comprehensive understanding of domestic and international travel logistics. This role requires a high level of expertise in creating complex itineraries, a customer-centric approach, and a strong ability to manage various travel arrangements, including corporate, marine, and leisure.

Key Responsibilities:

• Client Management & Itinerary Planning: Consult with clients to understand their travel needs, preferences, and budget. Design and book customized domestic and international travel itineraries, including flights, accommodations, transportation, and activities.
• Booking & GDS Proficiency: Utilize multiple Global Distribution Systems (GDS) to research, book, and manage travel reservations. Handle complex arrangements for corporate, marine, and leisure travel with a high degree of accuracy.
• Knowledge & Compliance: Maintain in-depth knowledge of international and domestic destinations, visa processes, and travel regulations. Advise clients on required documentation, travel advisories, and health and safety protocols.
• Communication & Negotiation: Communicate confidently and effectively with clients and travel partners, both verbally and in writing. Negotiate rates and secure the best value for clients.
• Problem-Solving & Support: Proactively address and resolve any travel-related issues that may arise before, during, or after a trip. Provide high-level customer service and support to ensure a seamless travel experience.
• Administrative & Organizational: Maintain meticulous records of all client interactions and travel bookings. Work with a close attention to detail and high level of organization to manage multiple tasks and prioritize effectively.
• Teamwork & Independence: Work independently on assigned tasks while also collaborating effectively as a member of a team. Be able to multitask and work long or flexible hours when necessary to meet client needs.

Qualifications and Experience

• Education: Bachelors Degree in Tourism or an allied course.
• Experience: A minimum of 7 years of work experience in a similar travel consultant role.
• Technical Skills:
• Proficiency in using multiple GDS systems (e.g., Amadeus, Sabre, Galileo).
• Proficiency in handling corporate, marine, international, and domestic travel arrangements.

Knowledge:

• In-depth knowledge of international and domestic destinations, visa processes, and travel regulations.
• Strong understanding of creating customized itineraries that align with client preferences and budgets.

Soft Skills:

• High level of accuracy and strong problem-solving skills.
• Proficiency in the English language, both verbal and written.
• Ability to communicate confidently and negotiate effectively.
• Excellent attention to detail and highly organized.
• Ability to work independently and as part of a team.
• Strong prioritizing skills and the ability to follow through on tasks.
• Able to multitask, work long and flexible hours if necessary.
• A strong "people person" with a genuine passion for customer service.